This E-Sign Disclosure ("Disclosure") is intended to comply with certain laws and regulations, including, but not limited to, the Electronic Signatures in Global and National Commerce ("E-Sign") Act, that allow us to electronically provide you with important information associated with opening, using and maintaining our online healthcare bill payment and financing service delivered as Ascension. Before we can do that, you must read and indicate your acceptance of the terms outlined below.
As used in this Disclosure, the words "we," "our," and "us" mean your healthcare provider, Ascension and their current and future affiliates and service providers whose account(s) and/or service(s) are obtained through Ascension. "Access Device" means any electronic device you use to access your account and view electronic documents. This includes, but is not limited to: a traditional computer such as a desktop or laptop computer, or a mobile device such as a tablet computer or a smartphone.
By checking the applicable box in the registration process, you confirm that you have read and consent to the terms of this Disclosure. Your consent to this Disclosure applies to all notices, disclosures, agreements, contracts, records, receipts, statements, communications, notifications, terms of use, and other information (collectively, "Information") related to your Ascension account and which will be distributed to you in electronic form and not in paper form. You do not have a right to receive any covered communication in paper form. This consent will remain effective for the life of your Ascension account, unless and until expressly withdrawn by you. Your consent does not mean that we must provide Information electronically but instead that we may deliver some or all of the Information electronically.
By consenting to this Disclosure, you confirm that your Access Device meets the following minimum specifications and requirements necessary to view and retain your electronic documents:
It is important that you maintain a valid email address so that we may contact you regarding your account. You agree to promptly notify us of any changes to the email address which you provided to us previously in the registration process. You may update your email address by logging into your Ascension account or by contacting us at 833-291-0470.
You may withdraw your consent to this Disclosure at any time and at no cost to you. However, withdrawing your consent will result in the cancellation of your account with Ascension. After cancellation, you will be solely responsible for contacting your healthcare provider, Ascension to make arrangements for paying your bill. In order to withdraw your consent to this Disclosure, please contact 833-291-0470.
You may obtain a paper copy of any of the Information by contacting us at 833-291-0470, and you will not be charged a fee for paper copies. Please print or save to your computer a copy of this Disclosure for your records.
This is a combined set of terms and conditions including the Ascension Care ID Terms of Use and Privacy Policy and the Ascension One Terms of Use and Privacy Policy (which incorporate by reference the R1 Patient Bill Pay Terms of Use). You are being presented these terms and conditions because:
Note that by clicking below on “Save and Continue” You are hereby agreeing to be bound by the terms and conditions of the Terms of Use and Privacy Policy for Ascension Care ID and, only if you use your Ascension Care ID to login to Ascension One, you are also agreeing to be bound by the Terms of Use and Privacy Policy for Ascension One (including the R1 Patient Bill Pay Terms of Use incorporated therein by reference). Note that Ascension One is not available in all areas and may not be available to you.
You acknowledge that Ascension Care ID allows You to create an Ascension-provided username and password (“Credentials”) that may be used to give You access to applications other than Ascension One and for those applications (“Other Apps”), you will continue to be subject to any terms and conditions you accepted in connection with your registration for or usage of such applications.
Last Modified: March 12, 2024
PLEASE READ THESE TERMS OF USE (the ”Agreement”) CAREFULLY BEFORE USING ASCENSION CARE ID. Ascension Care ID is intended for use by adults, parent(s) or guardian(s) must consent prior to children under age 13 using Ascension Care ID and must agree to the Terms and Conditions of the agreement. This Agreement is a legal agreement between you, for yourself and your heirs and assigns (“You”), and Ascension Health and its subsidiaries and affiliates (“Ascension”) regarding Your use of Create Your Ascension Care ID, Log in with Ascension Care ID, and any other software application for which this Agreement is presented as a condition of use (the “Ascension Care ID”). By clicking on “Save and Continue” You agree to be bound by the terms and conditions of this Agreement. If You do not agree to the terms and conditions of this Agreement, You are not authorized to use Ascension Care ID.
Ascension may revise and update this Agreement at any time. Your continued usage of Ascension Care ID means You have accepted those changes. The most current version will be available when You log into Ascension Care ID.
ASCENSION CARE ID IS LICENSED, NOT SOLD. Subject to all other terms and conditions of this Agreement, Ascension hereby grants to You a nonexclusive, non-transferable, and non-sublicensable license to use and access Ascension Care ID. Ascension Care ID is intended for use only in the United States. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on Ascension Care ID in any manner, and You shall not use or exploit Ascension Care ID in any unauthorized way whatsoever. Your Credentials may allow You to transmit information to Ascension’ information technology systems, including patient records, through Other Apps. Accordingly, You agree that You shall not allow any third party to access or use Ascension Care ID or Your Credentials, and that You will not share Your Credentials with any third party. If You suspect that Your Credentials may have been compromised, then you will immediately notify appropriate Ascension personnel. You must use Ascension Care ID and Your Credentials in accordance with all applicable laws and regulations. If You violate this Agreement, Your license and right to use Ascension Care ID and Your Credentials is automatically and immediately revoked. Ascension Care ID contains proprietary information and material that is owned by Ascension and its licensors, and other third parties (individually and collectively, the “Licensors”), and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that You will not use such proprietary information or materials in any way whatsoever except in compliance with this Agreement. You agree not to remove, alter or obscure any copyright, trademark, patent or other intellectual property or proprietary rights notices from Ascension Care ID.
Ascension Care ID may contain third-party content or provide links to third-party websites. You agree Ascension is not responsible for third-party content or third-party websites, and does not make any endorsements, representations or warranties regarding such third-party content or third-party websites. Your use of third-party content and third-party websites is at Your own risk and subject to the third-party’s terms and conditions, as applicable.
Use of Ascension Care ID may be affected by technical and equipment malfunctions, congestion on communications networks, availability of the Internet, available signal on any electronic device, or a combination thereof. You agree that alternative means of communications may be more effective in some situations. You acknowledge that the terms of agreement with Your respective mobile network provider (“Mobile Provider”) will continue to apply if You use Ascension Care ID or Your Credentials on Your mobile device. As a result, You may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing Ascension Care ID or any such third-party charges as may arise. You accept responsibility for any such charges that arise.
YOU ASSUME ALL RISK OF USING ASCENSION CARE ID AND ANY INFORMATION OR MATERIALS INCLUDED OR MADE AVAILABLE THROUGH ASCENSION CARE ID. ASCENSION CARE ID IS PROVIDED “AS-IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND. Ascension EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, LACK OF VIRUSES, ACCURACY OR COMPLETENESS, RESULTS, AND LACK OF NEGLIGENCE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL Ascension, ITS REPRESENTATIVES, OR AGENTS BE LIABLE TO YOU FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF CONFIDENTIAL OR OTHER INFORMATION, BUSINESS INTERRUPTION, PERSONAL INJURY, LOSS OF PRIVACY, FAILURE TO MEET ANY DUTY (INCLUDING OF GOOD FAITH OR OF REASONABLE CARE), NEGLIGENCE, AND ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER, IN EACH CASE ARISING OUT OF OR IN ANY WAY RELATED TO THIS AGREEMENT OR YOUR USE OF OR INABILITY TO USE ASCENSION CARE ID OR YOUR CREDENTIALS, EVEN IF Ascension KNEW OF, OR SHOULD HAVE KNOWN OF, THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF ASCENSION CARE ID OR YOUR CREDENTIALS, OR WITH ANY OF THE TERMS OF THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING ASCENSION CARE ID AND YOUR CREDENTIALS. TO THE EXTENT LIABILITY CANNOT BE EXCLUDED OR DISCLAIMED, LIABILITY IS LIMITED TO $1.00 USD. THE FOREGOING LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE, AND WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES ARE FORESEEABLE OR Ascension WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If You intend to make a claim arising out of or related to this Agreement or the Services, You agree to first send Ascension a written notice of dispute, and if Ascension requests, discuss the dispute with Ascension in good faith in an attempt to resolve the dispute. You should send this notice to Ascension at: ListenFirst@TheResourceGroup.com.
Any notice must include:
We will also request:
The notice must concern only Your dispute and no other person’s dispute. The notice of dispute requirements are essential in order to give the parties a meaningful chance to resolve disputes informally.
Any controversy or claim arising out of or relating to this Agreement or the Services shall be settled by arbitration at the request of either You or Ascension and shall be administered by the American Arbitration Association under its Consumer Arbitration Rules and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. A form for initiating arbitration proceedings is available on the American Arbitration Association's website at www.adr.org.
Unless Ascension agrees otherwise, any arbitration will take place on an individual basis; class arbitrations and class actions are not permitted. You agree that, by entering into this Agreement, You are waiving the right to a trial by jury or to participate in a class or representative action (arbitration or otherwise) to the fullest extent permitted by applicable law.
This Agreement is governed by federal law and the laws of the State of Missouri, without respect to its conflict of laws principles, where Ascension maintains its principal place of business. The Federal Arbitration Act 9 U.S.C. § 200 et seq. expressly applies to this Agreement or the Services.
If the foregoing arbitration agreement is held by a court of competent jurisdiction to be unenforceable or void, then exclusive venue for any claims arising out of or related to the Agreement or Your use of the Services shall be in the state courts located in St. Louis County, Missouri, or federal courts in the Eastern District of Missouri.
Ascension may immediately terminate this Agreement, including any licenses granted hereunder, or cease providing all or any portion of the Services (to You individually or any other users), at any time, with or without cause.
If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect, and to the extent necessary, a provision most closely effectuating the intent of Ascension shall be substituted for such invalid provision. No waiver of any provision of this Agreement shall be deemed a further or continuing waiver of such provision, term or condition or any other provision, term or condition.
You may not assign or otherwise transfer this Agreement or any rights or obligations hereunder without Ascension’s prior written consent. All contributors to Ascension Care ID, including third-party content, are intended third-party beneficiaries of the Agreement.
By using Ascension Care ID, You also agree to the terms of the Privacy Policy, including any changes we may make to the Privacy Policy over time. A copy of the Privacy Policy may be found below in this document or from the Terms of Use link in Ascension Care ID.
Ascension has no obligation to provide any update or fix any bugs or errors in Ascension Care ID. Any updates will be deemed to be part of Ascension Care ID and subject to this Agreement. Ascension may require You to accept a revised or replacement version of this Agreement in connection with certain updates, in which case You must accept such version prior to using such updates.
The following provisions survive the expiration or termination of this Agreement for any reason whatsoever: General Disclaimer, Liability of Ascension, Governing Law & Jurisdiction, General, and Complete Agreement.
If You believe any materials made available by or incorporated into Ascension Care ID infringe Your copyright, You may request removal of those materials (or access thereto) by contacting the copyright agent identified below and providing the following information:
The agent for copyright issues relating to Ascension Care ID is:
AscensionThis Agreement, including the Privacy Policy, constitutes the entire agreement between You and Ascension with respect to the use of Ascension Care ID.
Last Modified: March 12, 2024
Ascension Health and its subsidiaries and affiliates (“Ascension”), the developer of Create Your Ascension Care ID, Log in with Ascension Care ID, and any other software application for which this Agreement is presented as a condition of use (each the “Ascension Care ID”), is committed to protecting your information. We have developed this Privacy Policy (“Privacy Policy”) to tell you what information we collect from you when you use Ascension Care ID. We may change the Privacy Policy from time to time. Our use of the information described in this Privacy Policy is subject to the Privacy Policy in effect at the time of our use.
By using Ascension Care ID you agree with this Privacy Policy and the way we collect, use, and secure information as described below. IF YOU DO NOT AGREE, YOU ARE NOT AUTHORIZED TO USE Ascension Care ID.
Information you provide to us may include, but is not limited to, your Ascension-provided login information, Personal Information, such as your name, phone number, e-mail address, and other information you input into forms or text boxes in Ascension Care ID.
In addition to Personal Information you provide, we receive and store certain types of information automatically (“Usage Information”) whenever you use Ascension Care ID. Usage Information is necessary to allow your mobile device to operate Ascension Care ID and to communicate on the Internet. Usage Information can include your Internet address and Internet service provider, details regarding the equipment and applications you use, the date and time you access Ascension Care ID, and your physical location.
We may also use “Cookies” to help us gather information each time you use Ascension Care ID. “Cookies” are files that store small amounts of information on your mobile device and “remember” you. Cookies help make it easier to use Ascension Care ID.
Because of the systems that Ascension Care ID allows you to access, for compliance reasons, you cannot limit the information that you provide to us.
We may use the information described in this Privacy Policy to:
Ascension Care ID is intended for use within the United States. We expect that all use and disclosure of information will occur in the United States, and will be governed by United States law; however, some information may travel over the Internet and may travel outside the United States. Even if some information does travel outside the United States, you agree that the laws of the United States will apply.
We will not sell or rent the information described in this Privacy Policy to anyone, but we may share such information with others, such as our subsidiaries, affiliates, and service providers as necessary to operate our business, and as permitted by law.
We may aggregate Usage Information in a non-identifiable manner and use it for our business purposes unrelated to your use of Ascension Care ID. For example, we may aggregate data for product development and improvement activities and disclose such aggregated data to third parties.
We may also share any information as required by law or by a court order. Also, we may share any information when we believe, in good faith, that sharing is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
Ascension Care ID may contain links to websites or content we do not control. These links are for your convenience only, and we do not endorse or make any promises or guarantees about such other websites. You should review the privacy policies posted on these websites carefully before providing any information. We are not responsible for the privacy policies or the content of any other websites.
We protect information about you by using reasonable security measures. These security measures include physical security measures, like a locked data center, administrative security measures, like policies and rules about how our employees use data and who is permitted to handle sensitive data, and technological measures, like encryption. By using several different kinds of security measures, we try to protect information in our control. However, no security is perfect, and no security system can prevent all security breaches. You transmit information to us at your own risk.
We do not intentionally collect information about children under 13 years old unless a parent or guardian expressly consents to collection of information about that child. Parents, please use the “Contact Us” information below to give permission.
If we find out that a user is under 13 years old and we have not received permission from a parent or guardian, all Personal Information will be permanently deleted.
If a parent or guardian becomes aware that a child under 13 years old has provided Personal Information to us without their consent, please contact us through the “Contact Us” below. We will permanently delete that Personal Information within a reasonable time.
This Privacy Policy may be updated or changed from time to time for any reason and at our sole discretion. It is a good idea to review this Privacy Policy frequently for any such changes. Your continued use of Ascension Care ID means you accept any changes. We will put a revision date on the Privacy Policy so that you can tell when it was most recently changed.
If you have questions about this Privacy Policy, please contact us at the following:
Ascension
Attn: Privacy Officer
Email: privacyofficer@ascension.org
Last Modified: March 12, 2024
PLEASE READ THESE TERMS OF USE (THE “AGREEMENT”) CAREFULLY BEFORE USING THE ASCENSION ONE APP OR AUTHENTICATED EXPERIENCE ON ASCENSION.ORG (COLLECTIVELY REFERRED TO AS “ASCENSION ONE”).
Ascension One is intended for use by individuals 18 years of age and over. Parents or guardians may also act as proxies for their children under the age of 18, allowing them to access their respective Ascension One content.
This Agreement is a legal agreement between you, for yourself and your heirs and assigns (“You”), and Ascension Health and its subsidiaries and affiliates (“Ascension”) regarding Your use of Ascension One and any other website, service, or mobile software application for which this Agreement is presented as a condition of use (each, a “Service” and collectively, the “Services”). You agree to be bound by the terms and conditions of this Agreement when clicking on “Save and Continue” in connection with the registration for or downloading of Ascension One in connection with the Services. If You do not agree to the terms and conditions of this Agreement, You are not authorized to use the Services.
Ascension may revise and update this Agreement at any time. Your continued usage of any Services means You have accepted those changes. The most current version will be available from a link in the Services.
Ascension One provides users with many features related to managing their healthcare. Ascension may add, modify, or remove features from Ascension One or any other Services at any time. It may also integrate with third-party applications or services (“Third-Party Apps”) that are subject to separate terms of use and privacy policies.
THE SERVICES ARE EITHER PROVIDED OVER THE INTERNET AS A SERVICE OR LICENSED, BUT ARE NEVER SOLD. Subject to all other terms and conditions of this Agreement, for any Services consisting of software applications that You run (such as mobile applications), Ascension hereby grants to You a limited, nonexclusive, non-transferable, and non-sublicensable license to use and access such Services for Your personal use. The Services are intended for use only in the United States.
You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Services in any manner, and You shall not use or exploit the Services in any unauthorized way whatsoever.
You must use the Services in accordance with all applicable laws and regulations. If You violate this Agreement, Your license and right to use the Services is automatically and immediately revoked.
The Services contain proprietary information and material that is owned by Ascension and its licensors, and other third parties (individually and collectively, the “Licensors”), and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that You will not use such proprietary information or materials in any way whatsoever except in compliance with this Agreement. You agree not to remove, alter or obscure any copyright, trademark, patent or other intellectual property or proprietary rights notices from the Services.
The Services may integrate with Third-Party Apps or contain third-party content or provide links to third-party websites. For example, the Services may integrate with Third-Party App providers to facilitate scheduling of appointments, or to provide You with visibility into Your prescriptions or insurance information. You authorize Ascension to transmit information about You to and receive information about You from applicable third parties.
You agree that Ascension is not responsible for Third-Party Apps, third-party content or third-party websites, and does not make any endorsements, representations or warranties regarding the same. Your use thereof is at Your own risk and subject to the third party’s terms and conditions, as applicable. By using a Third-Party App or third-party content or websites, You agree to the applicable third party’s terms and conditions, even if Ascension does not present them to You at the time of Your use.
One such Third-Party App is the R1 Patient Bill Pay app which provides necessary functionality for Ascension One. If you have not already registered for the R1 Patient Bill Pay app, upon your registration for Ascension One, you will be automatically enrolled in R1 Patient Bill Pay, which is governed by the terms located at https://www.ascension.visitpay.com/#/Legal. If You do not agree to these terms and conditions, You are not authorized to use Ascension One.
THE SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. ALWAYS CONSULT A PHYSICIAN OR OTHER HEALTHCARE PROVIDER FOR PERSONAL MEDICAL ATTENTION AND ADVICE; DO NOT USE THE SERVICES AS A SUBSTITUTE FOR CONSULTING WITH YOUR PHYSICIAN OR OTHER HEALTHCARE PROVIDER. WHILE THE SERVICES PROVIDE INFORMATION, THEY CANNOT DIAGNOSE YOUR HEALTH CONDITION OR ADVISE ON YOUR LIFESTYLE CHOICES. SEE A HEALTHCARE PROVIDER FOR MEDICAL ATTENTION AND ADVICE.
Use of the Services may be affected by technical and equipment malfunctions, congestion on communications networks, availability of the Internet, available signal on any electronic device, or a combination thereof. You agree that alternative means of communications may be more effective in some situations.
You acknowledge that the terms of agreement with Your respective mobile network provider (“Mobile Provider”) will continue to apply if You use the Services on Your mobile device. As a result, You may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Services or any such third-party charges as may arise. You accept responsibility for any such charges that arise.
The providers listed in the Find a Doctor listing are members of a hospital medical staff, but may not be employed by an Ascension Hospital or the Ascension Medical Group. A majority of the providers listed in the Find a Doctor directory are independent medical providers and are not employees or agents of Ascension or an Ascension facility. Ascension is not responsible for the actions or treatment decisions of independent medical providers.
YOU ASSUME ALL RISK OF USING THE SERVICES AND ANY INFORMATION OR MATERIALS INCLUDED OR MADE AVAILABLE THROUGH THE SERVICES. THE SERVICES ARE PROVIDED “AS-IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND. ASCENSION EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, LACK OF VIRUSES, ACCURACY OR COMPLETENESS, RESULTS, AND LACK OF NEGLIGENCE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ASCENSION, ITS REPRESENTATIVES, OR AGENTS BE LIABLE TO YOU FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF CONFIDENTIAL OR OTHER INFORMATION, BUSINESS INTERRUPTION, PERSONAL INJURY, LOSS OF PRIVACY, FAILURE TO MEET ANY DUTY (INCLUDING OF GOOD FAITH OR OF REASONABLE CARE), NEGLIGENCE, AND ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER, IN EACH CASE ARISING OUT OF OR IN ANY WAY RELATED TO THIS AGREEMENT OR YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ASCENSION KNEW OF, OR SHOULD HAVE KNOWN OF, THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, OR WITH ANY OF THE TERMS OF THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES. TO THE EXTENT LIABILITY CANNOT BE EXCLUDED OR DISCLAIMED, ASCENSION’S LIABILITY IS LIMITED TO $1.00 USD FOR ALL CLAIMS BY YOU, IN THE AGGREGATE. THE FOREGOING LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE, AND WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES ARE FORESEEABLE OR ASCENSION WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If You intend to make a claim arising out of or related to this Agreement or the Services, You agree to first send Ascension a written notice of dispute, and if Ascension requests, discuss the dispute with Ascension in good faith in an attempt to resolve the dispute. You should send this notice to Ascension at: ListenFirst@TheResourceGroup.com.
Any notice must include:
We will also request:
The notice must concern only Your dispute and no other person’s dispute. The notice of dispute requirements are essential in order to give the parties a meaningful chance to resolve disputes informally.
Any controversy or claim arising out of or relating to this Agreement or the Services shall be settled by arbitration at the request of either You or Ascension and shall be administered by the American Arbitration Association under its Consumer Arbitration Rules and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. A form for initiating arbitration proceedings is available on the American Arbitration Association's website at www.adr.org.
Unless Ascension agrees otherwise, any arbitration will take place on an individual basis; class arbitrations and class actions are not permitted. You agree that, by entering into this Agreement, You are waiving the right to a trial by jury or to participate in a class or representative action (arbitration or otherwise) to the fullest extent permitted by applicable law.
This Agreement is governed by federal law and the laws of the State of Missouri, without respect to its conflict of laws principles, where Ascension maintains its principal place of business. The Federal Arbitration Act 9 U.S.C. § 200 et seq. expressly applies to this Agreement or the Services.
If the foregoing arbitration agreement is held by a court of competent jurisdiction to be unenforceable or void, then exclusive venue for any claims arising out of or related to the Agreement or Your use of the Services shall be in the state courts located in St. Louis County, Missouri, or federal courts in the Eastern District of Missouri.
Ascension may immediately terminate this Agreement, including any licenses granted hereunder, or cease providing all or any portion of the Services (to You individually or any other users), at any time, with or without cause.
If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect, and to the extent necessary, a provision most closely effectuating the intent of Ascension shall be substituted for such invalid provision. No waiver of any provision of this Agreement shall be deemed a further or continuing waiver of such provision, term or condition or any other provision, term or condition.
You may not assign or otherwise transfer this Agreement or any rights or obligations hereunder without Ascension’s prior written consent. All contributors to the Services, including third-party content, are intended third-party beneficiaries of the Agreement.
By using the Services, You also agree to the terms of Ascension’s Privacy Policy, including any changes that may be made to the Privacy Policy over time. A copy of the Privacy Policy may be found below in this document or from a link in the Services.
Ascension has no obligation to provide any update or fix any bugs or errors in the Services. Any updates will be deemed to be part of the Services and subject to this Agreement. Ascension may require You to accept a revised or replacement version of this Agreement in connection with certain updates, in which case You must accept such version prior to using such updates.
The following provisions survive the expiration or termination of this Agreement for any reason whatsoever: Liability of Ascension; Governing Law, Jurisdiction, and Arbitration Agreement; General; and Complete Agreement.
If You believe any materials made available by or incorporated into the Services infringe Your copyright, You may request removal of those materials (or access thereto) by contacting the copyright agent identified below and providing the following information:
The agent for copyright issues relating to the Services is:
Ascension
Attn: ip@ascension.org
Last Modified: March 12, 2024
Ascension Health and its subsidiaries and affiliates (“Ascension” or “we” or the like), the developer of the Ascension One App and the authenticated experience on Ascension.org (collectively referred to as “Ascension One”) and any other website, service, or mobile software application for which this Privacy Policy is presented (“Services”), is committed to protecting your information. We maintain this Privacy Policy to tell you what information we collect from you when you use the Services.
We may change the Privacy Policy from time to time. Our use of the information described in this Privacy Policy is subject to the Privacy Policy in effect at the time of our use.
By using the Services you agree with this Privacy Policy and the way we collect, use, share, and secure information as described below and as described in the applicable Ascension Health Notice of Privacy Practices. IF YOU DO NOT AGREE, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.
The Services contain information from and about you that is collected in various ways. You may provide us such information directly through the Services or by interacting with us, our health care providers, our service providers, or third parties that interact with the Services. We may also collect certain information automatically whenever you use the Services.
Information you provide to us may include, but is not limited to, your Ascension-provided login information, Personal Information, such as your name, address, phone number, e-mail address, information pertaining to your health, information pertaining to your employment or affiliation with us, other demographic information such as zip code, age, gender, preferences, interests and favorites and other information you input into forms or text boxes in the Services.
In addition to Personal Information you provide, we receive and store certain types of information automatically (“Usage Information”) whenever you use the Services. Usage Information is necessary to allow your browser or mobile device to operate the Services and to communicate on the Internet. Usage Information can include your Internet address and Internet service provider, details regarding the equipment and applications you use, the date and time you access the Services, and your physical location.
We may also use “Cookies” to help us gather information each time you use the Services. “Cookies” are files that store small amounts of information on your browser or mobile device and “remember” you. Cookies help make it easier to use the Services. We also use several analytics tools to measure technical performance, understand aggregate user behavior to improve Ascension One design, and personalize the delivery of content to you. Information from analytics tools may also be used for other legal purposes. We may also use third parties to help us, using Cookies, to collect various information regarding users’ use of Ascension One, including the referral web domain, type of operating system/browser used, date and time of visit to Ascension One, and other information relating to activities on Ascension One to understand its usage better, analyze trends, and optimize Ascension One. We do not use these products to capture and/or share protected health information, or PHI, with any third party except as permitted by law.
Because of the systems that the Services allow you to access, for compliance reasons, you cannot limit the information that you provide to us.
We may use the information described in this Privacy Policy to:
The Services are intended for use within the United States. We expect that all use and disclosure of information will occur in the United States, and will be governed by United States law; however, some information may travel over the Internet and may travel outside the United States. Even if some information does travel outside the United States, you agree that the laws of the United States will apply.
As described above in the Terms of Use, the Services interact with various Third-Party Apps and websites. For example, the Services may integrate with Third-Party App providers to facilitate scheduling of appointments, for management of billing and payments or to provide you with visibility into your prescriptions or insurance information. You authorize us to transmit information about you to and receive information about you from applicable third parties.
We will not sell or rent your information to anyone, but we may share information about you with others when it is necessary to provide you with the applicable portion of the Service, to operate our business as permitted by law, to comply with laws or a court order, when we believe, in good faith, that sharing is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
We will respond to any subpoena received from a government agency (i.e., the Securities and Exchange Commission or law enforcement agencies) without prior notice to you. Unless prohibited by law or by a valid court order, we will attempt to notify you of any subpoena received from any other party (i.e., for civil litigation) which requires us to disclose your identity, and will wait ten (10) days, or a lesser amount of time as required by the deadline in the subpoena, before providing the information requested by the subpoena.
We may aggregate Usage Information in a non-identifiable manner and use it for our business purposes unrelated to your use of the Services. For example, we may aggregate data for product development and improvement activities and disclose such aggregated data to third parties.
By creating an Ascension One account, you are agreeing to allow Ascension to communicate with you electronically through your account for Ascension One related communications. This may be by email, text message, push notification, or phone call. You can set your preferences within your account after registration.
Some content or applications, including advertisements, on Ascension One are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or along with other tracking technologies to collect information about you when you use Ascension One. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. You should review the privacy policies posted on these websites carefully before providing any information. We are not responsible for the privacy policies or the content of any other websites. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly
We protect information about you by using reasonable security measures. These security measures include physical security measures, like a locked data center, administrative security measures, like policies and rules about how our employees use data and who is permitted to handle sensitive data, and technological measures, like encryption. By using several different kinds of security measures, we try to protect information in our control. However, no security is perfect, and no security system can prevent all security breaches. You transmit information to us at your own risk.
Websites and web applications can track Your movements on the Internet to better tailor suggestions for You based on Your interests. We may track your movement through Ascension One and across third party websites to provide targeted content, and therefore We do not respond to Do Not Track (DNT) signals. However, some people do not want their browsing behavior to be tracked. Your web browser allows You to set the DNT signal on Your browser so that third parties (particularly advertisers) know You do not want to be tracked. We also suggest that You read the privacy policies of third party websites to see if those websites track Your browsing. Information gathered using tracking technology will be used and disclosed as described in this Privacy Policy, and the privacy policies of the applicable third party websites.
If you are visiting Ascension One from outside the United States, please be aware that you are sending information (including personal data) to the United States, where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries.
All data collected by or through Ascension One will be stored exclusively in secure hosting facilities provided by us or our service providers. We have data processing agreements in place with our service providers consistent with applicable privacy and data security laws.
Ascension is located in, and provides services in, the United States, and is governed by United States law. For visitors from the European Union and the European Economic Area, countries outside of the EU (such as the United States) may not have data protection laws as comprehensive or protective as those in your country. The United States has not been issued an adequacy decision finding the data privacy laws to provide an adequate level of protection. Therefore, the collection and transfer of data will occur on one of the following bases, depending on the type of transfer and the surrounding factual situation:
You explicitly consent to the transfer, having been informed of the possible risks of the transfer. This paragraph explains the possible risks: while we exercise great care to protect personal data, it is possible that we may be required to produce personal data to U.S. legal authorities upon presentation of a subpoena, court order, search warrant, or other legal process. We will evaluate the legal process and resist such legal demands on your behalf unless it is clearly valid based on the legal opinion of our attorneys. The data protection laws in the United States may also provide for other uses of data, including uses for marketing that differ from the use for which the data was originally collected ("secondary uses"); however, except where otherwise compelled by law, our collection, storage, and use of your personal data as provided or use through Ascension One will at all times continue to be governed by this Privacy Policy, as it may exist from time to time.
You agree that we can store information that you provide to us on a form and use it to assist you in making an appointment, providing other services, or for future marketing purposes.
We do not intentionally collect information about children under 13 years old unless a parent or guardian expressly consents to collection of information about that child. Parents, please use the “Contact Us” information in Ascension One to give permission.
If we find out that a user is under 13 years old and we have not received permission from a parent or guardian, all Personal Information will be permanently deleted.
If a parent or guardian becomes aware that a child under 13 years old has provided Personal Information to us without their consent, please contact us through the “Contact Us” in Ascension One. We will permanently delete that Personal Information within a reasonable time.
This Privacy Policy may be updated or changed from time to time for any reason and at our sole discretion. It is a good idea to review this Privacy Policy frequently for any such changes. Your continued use of the Services means you accept any changes. We will put a revision date on the Privacy Policy so that you can tell when it was most recently changed.
If you have questions about this Privacy Policy, please contact us at the following:
Ascension
Attn: Privacy Officer
Email: privacyofficer@ascension.org
You may write to us at the contact address above if you believe information you have submitted to us through Ascension One is incorrect. We may not be able to correct that information, because, for example, we did not save the information, or because we do not yet have a process to update the information.
You may write to us at the contact address above to request a copy of the information you have submitted or we have collected about you through Ascension One. If we are able to collect and provide the information, we will do so. In some cases, we may not be able to collect and provide the information, because of the way the data is used and stored.